Retailer elefant.ro and agency unosoft Romania mark one year of collaboration on Google Ads defined by outstanding results. The agency manages to deliver 12 times the retailer’s six-figure investment, with a budget optimized by 37%.
elefant.ro is one of the largest players on the Romanian e-commerce market, with a wide offer that currently totals over 1 million products in the categories of books, toys, watches, perfumes, clothing, footwear, accessories, cosmetics and personal care products, electronics and home appliances.
Through the intense promotional activity carried out in the last 13 years in the Romanian digital space, and not only, elefant.ro brand has already gained the trust of millions of customers and offers solid expansion prospects supported by continuous investments in online marketing.
In the digital space, elefant.ro follows a strategic direction of omnichannel promotion, with a major focus on the main promotion platforms active in Romania, Google Ads being one of them.
Last year, elefant.ro management decided that it was time to reposition itself on a more performing direction, and for that they chose to enter into a new partnership with unosoft Romania agency.
One year has passed since the first steps we took together, so it’s time to draw the line and see if Elefant.ro’s decision to materialize its new strategic direction with us was a wise decision.
The first stage in the collaboration with the partners of elefant.ro was consummated during a meeting that took place in March 2022, in which we were presented very clearly the objectives we were aiming for, together with the new financial premises: realignment on a new direction of promotional performance, mainly focused on ensuring a stable continuity of the sales volume recorded in the previous year, but achieved by trying to optimize as much as possible the marketing costs Year Over Year. [YOY].
The proposed new strategic vision
The proposal from elefant.ro was a challenge for us, to which we responded with a new strategic vision focused entirely on the assumption of a new paradigm in which each invested leu had to return a result, if not a conversion, at least a clearly measurable indicator that would give us a valuable clue in the optimization process.
Equally important was the adaptation of the proposed new strategy to integrate other essential metrics for the elefant.ro brand, such as increasing brand visibility and increasing user interaction with the brand.
Therefore, the main strategic direction that, from our analysis, had a real potential to align with the proposed objectives, was the optimization of the targeting process.
Because of the large stock of products and its diversity, the challenge we faced from the beginning was to integrate into the promotion plan the product categories with the highest level of interest, both for elefant.ro and for potential customers, and to manage the campaigns in real time in order to constantly adapt the promotion strategy.
Fortunately, we have enjoyed permanent support from our partners, through daily availability and permanent communication on the dedicated dialogue channels established at the beginning of the collaboration.
Our approach has been different from the beginning, and it is important to mention here that, although we have analyzed in detail the history of the campaigns created in the past on the Google Ads account of the elephant.ro tree, we felt that an adoption of the strategies implemented in the past would not give us real chances to align effectively with the new strategic direction.
As a result, the history of campaigns we found on the account did not form the basis of the proposed new marketing strategy.
Instead, we decided to materialize the new strategic promotion direction by integrating new types of campaigns that did not exist in the Google Ads account history: Performance Max campaigns, where we chose to direct 90% of the budget and intensively test different ad placements in Search, Display, Shopping, YouTube, Discovery and Gmail.
What did we get?
ROAS 12 at a six figure budget and a 37% optimization of the budget allocated YOY (year over year) in Google Ads
in the context of a decrease of only 5% in total campaign revenue, although the actual number of conversions increased by 9% and the conversion rate by 200%, which already gives us new opportunities for up and cross sale through retargeting campaigns.
A decrease of only 9% we also recorded on the number of clicks recorded from the campaigns run, but we put it rather on the account of a much more precise targeting process, which led to the elimination of clicks with no real conversion value. This premise is also supported by the 37% increase in the YOY click rate and the 30% decrease in the average cost per click.
So, if we draw the line, from March 2022 to February 2023, we have managed to deliver almost the same volume of Google Ads sales to the elephant.ro brand compared to the same period of the previous year, but also to deliver 12x the six-figure investment to the retailer, with a 37% lower promotion budget.
Do you need to reposition your business’s marketing campaigns on a higher performance line? Contact us today and let’s talk!